Refund Policy

Last updated: 30 August 2026

This Policy applies to Pulse Extractor Starter, Pro and Intelligence subscription payments and to any one-time Investigation top-up packs if introduced in the future. Pulse Extractor is operated by Muhammad Awais Muhammad Saeed, an individual based in the United Arab Emirates who may also use the professional name Awais BinSaeed. Nothing in this Policy limits mandatory consumer rights that apply to you.

1. Refund eligibility

We want customers to be satisfied with Pulse Extractor. Refund requests may be approved for duplicate or incorrect charges, material technical problems that prevent reasonable use of a paid service and cannot be resolved, unauthorized transactions where applicable, or another legitimate circumstance in which a refund is appropriate.

Refunds will also be provided whenever required by applicable consumer protection law.

Because Pulse Extractor provides immediate access to digital services, usage allowances and Investigations, purchases are generally non-refundable once the paid service has been substantially used, except where required by law or where Pulse determines that a refund is appropriate. Substantial or complete use of a subscription period's Investigation or Intelligence allowance shortly before a refund request is a relevant factor against eligibility and does not by itself create a right to a refund.

Refund requests should be submitted as soon as possible and, where practical, within 30 days of the transaction date, because our payment provider's refund tooling generally cannot act on a transaction after that window; this may limit what we are able to offer regardless of the reason for the request. This 30-day guidance does not shorten any longer period your applicable consumer protection law separately gives you.

2. How to request a refund

Send your request to support@pulseextractor.com and include the email address used for the purchase and the transaction or receipt identifier supplied by the payment provider. Please do not send payment card details.

Refund requests are reviewed based on the circumstances of the purchase, account usage, the reason for the request and applicable consumer protection requirements.

If you believe you were charged in error or are dissatisfied with a purchase, please contact us before opening a chargeback or dispute with your bank or card issuer. We aim to resolve legitimate billing problems directly and quickly; a direct refund request also reaches you sooner than a bank dispute process, which can take considerably longer to resolve.

3. Cancellation is separate from a refund

You may cancel a recurring subscription to prevent future renewals using the account or subscription-management options made available for your purchase. Cancellation stops future renewal but does not automatically refund a payment that has already been completed.

4. Investigations after a refund

If a transaction is refunded, Pulse may reverse the Investigations or other paid usage allowances granted by that transaction as part of account reconciliation. A full refund may reverse all remaining credits granted by the refunded transaction, while a partial refund may result in a proportional adjustment.

Refund adjustments do not make the account balance negative. If some credits associated with a refunded transaction have already been consumed, Pulse may remove up to the remaining balance and record the difference for internal reconciliation.

5. Future one-time top-up packs

One-time Investigation top-up packs are not offered at launch. If they are introduced later, any specific purchase and refund terms applicable to those packs will be shown before purchase and will remain subject to mandatory consumer rights.

6. Refund processing

Approved refunds are returned through the payment provider and normally to the original payment method where supported. The time required for a refund to appear depends on the payment provider, payment method and the customer's financial institution.

7. Contact

Refund or billing questions may be sent to support@pulseextractor.com.